◈ Can a 2/7 season pass be changed to an unlimited season pass ?

No, it's not possible. If you want an unlimited season pass at a later date, you'll have to buy a Tignes season pass, or a Tignes - Val d'Isère season pass.

◈ Can I buy a Tignes-only package ?

Yes, for the following durations: 4 hours, 1 day and season. The boundary with the Val d'Isère ski area is at the Tommeuses chairlift (see piste map page).

◈ Can I buy a half-day pass ?

The half-day pass is only available for the afternoon from 12.45pm on Tignes - Val d'Isère. The 4-hour ski pass is only available on the Tignes ski area.To select your chosen duration (half-day or 4 hours), go to the home page of the website. In the search bar, click on the ski, then select your duration.

◈ What are the terms and conditions of the 8-18 years commercial offer ?

This offer entitles you to a discount of 280 € on 6 to 15-day ski passes.
To take advantage of this offer, 3 conditions must be met :

Discount automatically applied to your basket.

◈ Which ski lifts are accessible with the Pedestrian Pass ?

The pedestrian Pass is available for one round trip, or one round trip 1550-2100, or 1 day.

* The Bollin chairlift and Brévières gondola are accessible to pedestrians FREE OF CHARGE

◈ I'm under 8 or 75+, how do I get my free ski pass ?

Free passes for under-8s and 75+ are only available at points of sale. Don't forget your ID. Please note that our reception staff may carry out checks at any time to ensure that your pass corresponds to your age.

◈ What's included in the ski pass ?

Your ski pass gives you access to the ski area you have selected, as well as to all its facilities (mountain restaurants, lounges, play areas, etc.). Ski passes 6=7 days or more (excluding season passes) give you unlimited free access to the Le Lagon swimming pool in Tignes, Le Lac.
Insurance is a paying option that you can add directly on our website after selecting your ski pass. Insurance is also available at the point of sale.

◈ How do I get unlimited access to the Lagon pool ?

By purchasing a ski pass for 6 days or more (not including the season pass). This gives you unlimited free access to the Lagon swimming pool.

◈ Are there any student rates ?

There are no special rates for students. There are reduced rates for 8-18 year olds.

◈ Is there a group fare ?

Group rates are valid for 20 people or more wishing to order the same package (date, duration and area). Proof of membership of an association or company will be required. To benefit from our group rates, please go directly to the point of sale or send an email to stgm@compagniedesalpes.fr

◈ What is Carré Neige insurance ?

Carré Neige is a local, committed insurance policy that covers you in the event of :

By adding this option, you are eligible for reimbursement of ski passes and assistance in the event of an accident (subject to conditions). For more information on insurance, visit https://carreneige.com/en/nos-offres/carre-neige/documents-contractuels/

◈ I would like to take out season insurance

You can take out Carré Neige season insurance when you buy your season pass online. This costs 49€ for the 2024-2025 season and covers you in the event of an accident on or off the slopes. For more information on insurance, go to : https://carreneige.com/en/nos-offres/carre-neige-saison/documents-contractuels/ or directly to our sales outlets.

◈ I would like to take out off-piste insurance

Carré Neige insurance covers you for off-piste activities accessible from ski lifts. Conditions on https://carreneige.com/en/nos-offres/carre-neige/documents-contractuels/

◈ How do I buy my ski pass ?

You can buy your ski pass in advance on our website skipass-tignes.com

If you already have a ski pass holder, you can top it up using the long number at the bottom of your ski pass, with the dashes and without the spaces (Example: 01-16142378808462697901-6).

If you don't have a support, you can place an order by selecting "No" in the "Do you already have a package to top up?" step, and collect your package from our vending machines or at the point of sale. Media are free of charge.
Location of our points of sale.
Location of our distributors.

◈ Can I lend or resell my ski pass ?

No! Ski passes are personal and non-transferable. You cannot lend or resell it. You can cancel your order FREE OF CHARGE, right up to the first day of skiing. Send an email to vad.tignes@compagniedesalpes.fr with your order number.

◈ Loss of ski pass

Go to one of our sales outlets with your proof of purchase. We will block the lost ski pass and issue a new one. The handling fee of €10 for this change. Consult the list of our points of sale here : our points of sale.

◈ How do I top up my ski pass ?

On the home page of our website, choose your Ski, Pedestrian or Toboggan product.
Choose the duration, the first day of skiing and the age of the participants.
Click on the offer of your choice, then add it to the basket.
Click on continue, then validate your basket.
Identify yourself : to save time, choose "express purchase with your email".
Continue logging in with a valid email address to receive your order confirmation.
Personalize the package by clicking on "To complete".
Then "Yes" to the question "Do you already have a package?", enter the long number of your package.
Then validate.
Add insurance or not,
Choose the delivery method : at the point of sale or on our distributors.
Check your summary and proceed to payment.

◈ Where can I find the support number on my pass ?

The long support number is located at the bottom of your pass. It consists of 23 digits, in the following format : 01-16142378808462697901-6.

◈ Is my reload pass still valid ?

Cards issued before 2022 are still valid. To recharge them, please use the long number.
01-16142378808462697901-6.

◈ How can I get a rechargeable pass ?

In all our point of sales.
You can reuse your refillable holder for your next purchase or recycle it by dropping it in the recycling boxes at one of our sales outlets.

◈ I have a problem with the skier's age

The age of the skier taken into account is that at the time of the first day of skiing. If you are unable to access the next step, please make sure you've selected the right age category.

◈ How do I add a photo ? Do I need to add a photo ?
Only Season Pass holders need to add a photo : at the participant personalization stage, click on the "+" to upload it. If you don't have a photo on your computer, you can take one from your phone and e-mail it to us : vad.tignes@compagniedesalpes.fr

◈ What are the ski lift opening times ?

Find lift opening times and conditions on our page "Piste map Tignes - Val d’Isère".

◈ Where can I buy and collect my ski pass ?

Consult our "Points of sale" page for opening times and locations.

You can pick up your ski pass at the cash desk or at one of our automatic machines. To find out where our distributors are located between Tignes-1550 and Tignes-2100, see our page "Picking up your ski pass from a distributor".

◈ I’ve forgotten my password

Click on this link and enter your email address.
Then, you will receive a password-reset email.
If the problem continues, please contact us at the following address :
vad.tignes@compagniedesalpes.fr
The email to be filled in is that of the paying contact who carried out the transaction for your previous orders.

◈ Edit my personal information

To edit your personal information, select “My Account” at the top right of the page.
On the dropdown menu on the left, select “My Account”
Then select “My personal information”

◈ Add/edit my addresses

◈ I wish to cancel my order

Your order can be cancelled FREE OF CHARGE, up to THE DAY BEFORE your first day of skiing. Send us an email to : vad.tignes@compagniedesalpes.fr specifying your order number.

◈ I have not received my order confirmation

Send us an email to vad.tignes@compagniedesalpes.fr mentioning your name.

◈ I would like to change my first day of skiing

If you would like to change your ski dates, please send us an email to vad.tignes@compagniedesalpes.fr, mentioning your name, order number and the new ski dates you would like. We are also available by telephone on : +33 (0)4 79 06 60 32.

◈ I would like to receive a payment receipt

Your order receipt is available with your order confirmation email or in the "My Account > My Orders".

◈ Where can I find my order ?

You can find your order by clicking on "My Account" at the top right of the page. In the drop-down menu on the left, click on "My orders".

◈ Where can I pick up my packages ?

At our "Points of Sale".
On all our "Distributors".

◈ What are the different payment methods ?

You can pay for your purchase in different ways : By credit card (CB, MasterCard, Visa, AmericanExpress, Payzen) by ANCV CONNECT on PC or in 3x or 4x free of charge with Alma from 250€.
Alma accepts credit cards from banks in the following countries : France, Belgium, Spain, Germany, Italy, Austria, Ireland, Luxembourg and the Netherlands.

◈ I can't pay

Make sure you have checked the box "I accept the terms and conditions".
If the problem persists, send us an e-mail to vad.tignes@compagniedesalpes.fr to check the status of your order.

You can consult our terms and conditions at : Our terms and conditions

You can consult our terms and conditions at : Our terms and utilisation

Your order can be cancelled FREE OF CHARGE, right up to the first day of skiing. Send an email to vad.tignes@compagniedesalpes.fr with your order number.

Please send direct any complaints and/or suggestions to the following address : www.ticketoski.fr/en/tignes