These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") define the contractual framework applicable to the services marketed by SPL ALTTA – Alliance Locale pour la Transition des Territoires d’Altitude (hereinafter referred to as "ALTTA"), within the scope of the operation of the services, equipment, and activities falling under its area of intervention.

They govern the relationship between ALTTA and any natural person acting for non-professional purposes (hereinafter the "Customer") when they perform, directly or indirectly via authorized sales channels, any of the following operations:

* The purchase of a pass allowing access to one or more ski lifts operated by ALTTA (hereinafter the "Transport Ticket");
* The booking or purchase of a service, entertainment, or activity marketed by ALTTA (hereinafter the "Activity");
* The subscription to an insurance policy offered as a supplement to a Transport Ticket, when this option is included in the offer marketed by ALTTA (hereinafter the "Insurance").

These GTC are intended to apply to all such services, subject, where applicable, to specific special conditions unique to certain offers or marketing channels.

The Customer declares that they have read and accepted these General Terms and Conditions of Sale prior to their immediate purchase or the placing of their order. As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the date of the immediate purchase or the placing of the order. The immediate purchase or the placing of the order by the Customer constitutes unreserved acceptance of these General Terms and Conditions of Sale, which are accessible at any time on the website [www.skipass-tignes.com](https://www.skipass-tignes.com).

## ARTICLE 1. INFORMATION REGARDING ALTTA

ALTTA is a French local public company (société publique locale) with a share capital of 27,500.00 euros, registered in the Trade and Companies Register under number 940 025 752, and whose intra-community VAT number is: FR51940025752. Its contact details are as follows:

* **Registered office address:** 238 Boucle du Rosset – 73321 TIGNES FRANCE;
* **Tel.:** +33 (0)4 79 40 09 32;
* **Email:** contact@altta.fr

## ARTICLE 2. RULES APPLICABLE TO TRANSPORT TICKETS, ACTIVITIES, AND INSURANCE

ALTTA offers for sale tickets providing access to its transport facilities, activities organized or marketed as part of its operations, as well as, where applicable, optional insurance linked to these services. The Customer can consult the details of these offers, their essential characteristics, their access conditions, and, more broadly, the methods for benefiting from them, at the points of sale operated by ALTTA (hereinafter the "Points of Sale"), on or near automatic ticket machines (hereinafter the "Ticket Machines"), as well as on the website [www.skipass-tignes.com](https://www.skipass-tignes.com) (hereinafter the "Website"). When insurance options are offered, such insurance is subject to the general terms and conditions of sale of the companies ALBINGIA and MUTUAIDE ASSURANCES, which are accessible to the Customer via the insurance partner’s website: [https://www.carreneige.com](https://www.carreneige.com).

The products and services marketed by ALTTA are linked to a specific operating season. Their validity is assessed, depending on the case, for the entirety of that season or solely for the period concerned by the purchased offer. In this respect, the phases known as "pre-opening", "opening", preview, winter, and "closing" are deemed to belong to the same season. The corresponding dates are those appearing on the pricing documents and information materials distributed by ALTTA.

Unless expressly stated otherwise, any Transport Ticket valid for several days is understood to grant a right of use on consecutive days. Activities marketed by ALTTA are exclusively offered for a specific date. When an Activity requires, for access or participation, the use of one or more ski lifts operated by ALTTA, the Customer remains solely responsible for holding an appropriate Transport Ticket. Where applicable, this ticket must be purchased separately and cannot be considered as included in the price of the Activity, unless otherwise indicated.

Insurance policies offered by ALTTA can only be purchased in conjunction with a Transport Ticket. They can be added either at the time of purchase of that ticket, or subsequently during its validity period. However, when the subscription occurs after the initial purchase, it can only be done at a Point of Sale. Consequently, no additional insurance subscription can be made on the Website or on a Ticket Machine after the Transport Ticket has been issued. The coverage only begins to take effect from the date of its actual subscription and cannot cover any prior situation.

## ARTICLE 3. MARKETING METHODS ACCORDING TO SALES CHANNELS

ALTTA's offers are marketed through several distribution channels, namely Points of Sale, the Website, and Ticket Machines. However, the entirety of the products and services offered by ALTTA is not necessarily accessible via each of these channels.

Transport Tickets are offered for sale at Points of Sale. Some of them may also be purchased remotely on the Website or directly at Ticket Machines, depending on the nature of the ticket concerned and the marketing methods chosen by ALTTA. Unless otherwise specified, Activities are marketed at Points of Sale or via Ticket Machines. When a specific activity involves a particular organization, ALTTA may also open bookings or purchases on the Website. This applies in particular to the "toboggan" activity, if it is maintained in ALTTA's commercial offer, which may then be offered on the Website, at Points of Sale, as well as on the Ticket Machine installed at the chalet dedicated to this activity.

Insurance associated with Transport Tickets may, when offered, be purchased at Points of Sale, on the Website, or via Ticket Machines, under the conditions provided for in these General Terms and Conditions of Sale.

ALTTA reserves the right to limit certain offers to a specific sales channel. Certain Transport Tickets, Activities, or Insurance policies may be available exclusively at Points of Sale, online, or on Ticket Machines, without this difference in channel affecting their validity, provided that the order was regularly placed.

## ARTICLE 4. PLACING AN ORDER ONLINE OR VIA A TICKET MACHINE

### 4.1 Rules applicable to both types of sales

Orders placed via the Website or a Ticket Machine are subject to a digital procedure allowing the Customer to select the desired products, check their content, and then confirm the purchase after accepting these General Terms and Conditions of Sale and completing the payment.

As part of this process, the Customer chooses the Transport Ticket(s) they wish to purchase and may, where applicable, add one or more Insurance options. It is then up to the Customer to check the summary of their order, make any useful modifications before final validation, and then, if necessary, create a personal account or log into their personal area using their credentials. The Customer also specifies the methods by which the Transport Tickets must be delivered to them before proceeding with the payment of their order.

For any order placed on the Website or on a Ticket Machine, a single purchase cannot exceed seven Transport Tickets. The order is only definitively formed upon collection of the corresponding price. In the case of immediate full payment, the conclusion of the sale is linked to the full payment of the amount due at the time of the order. When the Customer benefits from split payments, the sale is only concluded upon receipt of the first installment.

### 4.2 Purchases on the Website

#### 4.2.1 Orders

The Customer places their order on the Website. It is specified that any order placed on the Website is an order with an obligation to pay. Every order implies acceptance of the description of the Transport Tickets, Activities, or Insurance policies and the prices in force on the day of the order.

To place an online order on the Website, the Customer must:

* fill their cart with one or more Products;
* log in with their email address if they already have a Customer Account, or create a Customer Account.

If the Customer holds a rechargeable magnetic card number, they confirm the card numbers along with the skier numbers on the skier page (known as a reload order).

By checking the box "I certify that I have read the terms and conditions of sale" and then clicking on the "validate" icon, the customer validates their order.

The summary of the ordered products is then displayed with the total amount including VAT (TTC) of the order and the details of any ancillary costs such as delivery fees. After checking this summary, the customer confirms their order by clicking on the icon of the payment method they wish to use to settle their order, which leads them to the payment stage. This click constitutes unreserved acceptance of these conditions of sale and the general terms of use, and represents definitive confirmation of the order by the customer.

When an order initiated on the Website is not completed within thirty minutes from the display of the selected products, the items in the cart are automatically removed. The Customer is, however, informed that if the page viewed is not refreshed, these products may still visually appear in their cart without this appearance alone guaranteeing their availability or the maintenance of the price initially displayed. After this period, ALTTA cannot guarantee either the preservation of the offer or the price.

The order will only be definitively recorded upon the final validation of the order summary screen.

#### 4.2.2 Order confirmation

After receiving payment authorization, ALTTA sends the customer an order acceptance confirmation by email.

This order confirmation specifies the exact amount invoiced, the indication of the products ordered and their quantity, the delivery methods of the order, and refers back to these Conditions of Sale. This acknowledgment of receipt constitutes acceptance of the order by ALTTA and will validate the transaction. The Customer accepts that the order registration systems constitute proof of the purchase and its date. By keeping and/or printing this email, the Customer holds proof of their order, which ALTTA recommends they retain.

The activation of the pass will take place automatically the first time the customer passes through the hands-free access gates on the first day of validity of the transport ticket.

## ARTICLE 5. IDENTIFICATION OF THE HOLDER BY PHOTOGRAPH

The issuance of a Transport Ticket valid for all days of the season requires the submission by the Customer of a photograph allowing the identification of the person who will be using it.

This photograph must be recent, a good likeness, and comply with passport/ID photo standards. It must represent the holder facing forward and cannot show them wearing headwear or tinted glasses.

## ARTICLE 6. PRICES AND PRICING CONDITIONS

The prices applicable to Transport Tickets, Activities, and Insurance marketed by ALTTA are brought to the public's attention at Points of Sale, on the Website, as well as on Ticket Machines. They are expressed in euros, all taxes included, according to the VAT rate in force on the day of the immediate purchase.

The rates in force are those displayed or communicated by ALTTA at the time of purchase or booking.

Unless expressly stated otherwise, the price paid for an Activity does not include the cost of the Transport Ticket that may be required to access the location where the Activity takes place or to participate in it. It is therefore up to the Customer to check, before placing any order, whether they need to purchase an appropriate Transport Ticket in addition.

Discounts or free passes are offered to various categories of people according to the terms available at the points of sale and upon presentation, at the time of purchase, of documents justifying the pricing benefit. No photocopies of supporting documents will be accepted. No discount or free pass will be granted after the purchase. The customer's age will be determined based on the start date of validity of the pass to be issued or the date of the Activity concerned.

Unless otherwise specified, pricing benefits cannot be combined with each other or with any other benefit of the same nature.

In any event, the user of the Transport Ticket or the participant in the Activity must be able to present this supporting document upon first request throughout the period of validity of the ticket or during the course of the Activity, regardless of the channel through which the purchase was made.

Unless otherwise specified in the offer concerned, the price of the Activities includes the equipment necessary for their practice.

## ARTICLE 7. PAYMENT TERMS

### 7.1 General rules of payment

The price is payable immediately and in full on the day of the immediate purchase of the pass.

Unless a specific mechanism is expressly provided for by ALTTA, all orders for Transport Tickets, Activities, or Insurance must be paid for in euros.

Any fees charged by the Customer's banking institution, particularly regarding bank commissions or currency conversion operations, remain their exclusive responsibility.

When the corresponding service is offered by ALTTA, the Customer may, however, choose, for purchases made at Points of Sale or on the Website, to pay in a currency other than the euro via a dynamic currency conversion solution (DCC – Dynamic Currency Conversion).

### 7.2 Accepted payment methods according to the sales channel

The accepted methods of payment vary according to the channel used for the purchase.

* **At Points of Sale:** payment can be made by credit/debit card, notably Carte Bleue, Visa, Mastercard, and American Express; in cash within legal limits; by printed holiday vouchers of the ANCV "Classic" type; by valid vouchers issued by ALTTA; as well as by digital payment solutions such as Google Pay or Apple Pay.
* **On the Website:** the Customer can pay for their order by credit/debit card, notably Carte Bleue, Visa, Mastercard, and American Express; by digital ANCV holiday vouchers of the "Connect" type; by using a valid ALTTA voucher; as well as by Google Pay or Apple Pay.
* **On Ticket Machines:** only payments by credit/debit card, notably Carte Bleue, Visa, Mastercard, and American Express, as well as, where applicable, valid vouchers issued by ALTTA, are accepted.

Contactless payment by credit/debit card may be offered at Points of Sale and on Ticket Machines.

No change can be given on holiday vouchers or gift vouchers.

The use of multiple payment methods for a single transaction is only permitted for purchases made at Points of Sale or on the Website.

ALTTA cannot be held responsible for the temporary unavailability of a payment method when this unavailability results from a technical incident.

### 7.3 Split payments

By way of exception, for certain orders placed on the Website, ALTTA may allow the Customer to benefit from a payment split into three or four installments without fees, in the form of credit, subject to the cumulative fulfillment of the following conditions:

* The Transport Tickets or access tickets for an Activity purchased must take effect from a day falling within the preview period or the winter period;
* The total amount of the order must be at least equal to 250 euros, all taxes included;
* This total amount must not exceed 5,000 euros, all taxes included;
* The order must be placed on the Website;
* Payment must be made using a credit/debit card valid until the date of the last installment, issued by a banking institution located in one of the following countries: France, Spain, Belgium, Germany, Italy, Austria, Ireland, Luxembourg, the Netherlands, or Portugal;
* The Customer must have a mobile phone number originating from one of these same countries.

When the Customer opts for a payment in three installments, a first debit corresponding to one-third of the total amount of the order is made at the time of purchase. The second third is debited one month later from the same card, and the balance is debited one month after this second debit.

When the Customer opts for a payment in four installments, a first quarter of the total amount is debited when placing the order. A second quarter is then debited one month later, a third quarter the following month, and the balance one month after the third debit, always from the card used when placing the order.

To access this payment method, the Customer must select the corresponding option during the purchase process and accept the general terms of service of the partner provider concerned, namely the company Alma. The split payment is then managed via the secure Alma platform.

It is up to the Customer to ensure that the limit authorized by their banking institution allows the execution of each of the scheduled debits.

The Customer retains the option to waive the split payment under the conditions provided for in Article 13. In this event, the payment for the order immediately becomes due in full.

When an order is canceled under the conditions provided for by these General Terms and Conditions of Sale, the installment payment plan becomes void and the sums already paid by the Customer are reimbursed to them.

## ARTICLE 8. DELIVERY AND RETENTION OF THE PROOF OF ORDER

Any acquisition of Transport Tickets or any paid booking of an Activity results in the issuance of a document certifying the order placed by the Customer (hereinafter the "Proof of Order").

The form of this proof depends on the sales channel used. When the order is placed on the Website, the Proof of Order consists of the confirmation email sent to the Customer.

When placed at a Point of Sale, the proof may be sent electronically; if the Customer does not wish to receive it by email, a printed version is given to them. In the case of a purchase on a Ticket Machine, the Customer can choose either to have the order confirmation message sent by email or to have a receipt printed immediately by the Ticket Machine.

The Proof of Order constitutes the reference document allowing the Customer to prove their purchase, particularly in the event of checks, requests for replacement, claims, or compensation requests.

It is up to the Customer to retain this document throughout the validity period of the Transport Ticket or Activity concerned. When a compensation request or a claim is initiated with ALTTA, the Proof of Order must be retained until the complete conclusion of the processing of this request.

In the event of an insurance purchase, only the proof of order shall prevail.

## ARTICLE 9. ISSUANCE MEDIUM AND METHODS OF DELIVERY OF TRANSPORT TICKETS

The pass consists of a rechargeable card onto which a transport ticket is recorded.

Unless otherwise specified, the card is handed over to the Customer without additional charge upon purchase of the Transport Ticket.

The methods of delivery of this card vary according to the channel through which the order was placed.

* When a Transport Ticket or an access ticket to an Activity is purchased directly at a **Point of Sale**, the card is handed over immediately to the Customer.
* When the purchase is made on the **Website**, except for the reloading scenario provided for in Article 10, the handover of the card occurs according to the nature of the ordered Transport Ticket. For a Transport Ticket valid every day of the season, collection must be made at a Point of Sale, at the earliest seventy-two hours after confirmation of the order. The Customer must then present the order confirmation along with an ID document. For a Transport Ticket valid for a limited period of the season, collection can be made either at a Ticket Machine using the QR code appearing on the confirmation email, or at a Point of Sale upon presentation of the order number mentioned in that same email.
* When a Transport Ticket is purchased directly on a **Ticket Machine**, the card is issued immediately by that machine.

It is up to the Customer to verify, at the time of delivery of the Transport Ticket or the access ticket to an Activity, that the issued medium corresponds to the order placed.

The user must carry their pass and their corresponding proof of sale on every outing on the ski resort.

To allow the transmission of encoded information when passing through the control gates, the pass must be worn on the left side and kept away from mobile phones, keys, and any form of packaging composed even partially of aluminum.

Under no circumstances should two passes be used simultaneously, even if one of them is expired. This strict rule also applies to passes with non-consecutive and undated days: ALTTA cannot be held responsible for the simultaneous triggering of multiple passes held on the same day by the same holder.

## ARTICLE 10. REUSE OF THE CARD AND RELOADING

The magnetic card handed over to the Customer is not limited to a single use. It can be kept and reused for the subsequent acquisition of one or more other Transport Tickets, which can be sequentially encoded onto this same card.

Reloading operations can be carried out by the Customer according to the methods offered by ALTTA, whether at a Point of Sale, on the Website, or via Ticket Machines.

## ARTICLE 11. CONDITIONS FOR MODIFICATION AND CANCELLATION OF AN ORDER

Only orders placed on the Website may give right to a modification or cancellation without fees, under the conditions provided for in this article.

The possibility of modifying an order is strictly limited to certain elements. It can only concern a change in the validity date of a Transport Ticket or a change of the card medium onto which this ticket is loaded. In any event, such a modification cannot have the effect of altering the initial validity duration of the Transport Ticket, nor of postponing its use to a season different from the one for which it was purchased.

Whether it is a request for modification or a request for cancellation, it must reach ALTTA at the latest the day before the first day of validity of the Transport Ticket concerned. Furthermore, no request can be processed if the Transport Ticket has already been used, even partially, including after the request has been sent by the Customer.

Any request for modification must be sent by email to the following address: contact@altta.fr. The Customer must imperatively include their order reference as it appears in the confirmation email sent to them.

The cancellation procedures differ according to the payment method used during the order. When the payment was made by Carte Bleue, Visa, or Mastercard, the cancellation must be carried out directly by the Customer from their personal account on the Website. For any order settled using another payment method, the cancellation request must be submitted on the website [www.skipass-tignes.com](https://www.skipass-tignes.com).

Any regularly completed cancellation results in the cancellation of the Transport Ticket concerned and, where applicable, of the Insurance attached to it. The total amount paid for the order is then refunded to the bank card used during the purchase, within fifteen days from receipt of the request. As the refund is made on the basis of the amount initially paid in euros, the consequences of any potential exchange rate variation between the date of payment and the date of refund remain borne by the Customer.

If, following the cancellation, the Customer wishes to have a new Transport Ticket, it is up to them to place a new order under the conditions provided for by these General Terms and Conditions of Sale. They may, where applicable, reuse the same card medium as the one used for the canceled Transport Ticket.

## ARTICLE 12. RULES APPLICABLE TO REFUNDS, POSTPONEMENTS, AND COMPENSATION

### 12.1 General principle and framework for processing requests

Except in the cases expressly provided for by these General Terms and Conditions of Sale, no Transport Ticket, Activity, or Insurance can give rise to any refund, even partial, exchange, extension of validity, or postponement. This rule remains applicable when the inability to use the Transport Ticket or access an Activity results from unfavorable weather or snow conditions.

By way of exception, the Customer may:

* Either request the modification, cancellation, refund, or postponement of certain products under the conditions defined in Article 11;
* Or claim compensation solely in the cases provided for in this article.

No request for compensation can be processed before the expiry of the validity period of the Transport Ticket concerned or before the end of the Activity concerned. When the request is admissible and complete, compensation is issued within a maximum period of four months from the receipt by ALTTA of all the documents necessary for its assessment.

The mechanisms provided for in this article are reserved for Transport Tickets and Activities purchased directly from ALTTA. When a product has been acquired through a third party, the Customer must approach the seller concerned exclusively.

When the compensation takes the form of a refund, it is calculated based on the price paid in euros. Consequently, any exchange rate variation that may exist between the date of purchase and the date of refund remains at the expense of the Customer.

### 12.2 Total closure of ski lifts for health reasons by decision of public authorities

When a decision by the public authorities imposes, for health reasons, the total closure of the ski lifts operated by ALTTA for one or more full days, the Customer can obtain a refund for:

* The Transport Ticket purchased from ALTTA;
* Or, where applicable, the Activity ordered from ALTTA, when participation in this Activity requires the use of the ski lifts.

The refund amount is determined pro-rata to the number of days of administrative closure that occurred during the validity period of the Transport Ticket or during the period corresponding to the Activity concerned.

To exercise this right, the Customer must send their request to ALTTA using the contact details mentioned in Article 19, attaching the corresponding Proof of Order.

### 12.3 Interruption of ski lift operations for a cause other than an administrative health closure

#### a) Conditions opening the right to compensation

Except in cases of closure decided by public authorities for health reasons, compensation may be granted to the Customer when they have purchased a Transport Ticket valid for at least two consecutive days directly from ALTTA, excluding Transport Tickets valid every day of the season, and an operational interruption meeting the criteria below is noted for at least one day.

The conditions opening the right to compensation differ according to the period considered.

**During the winter**, the right to compensation is open if, during a single day:

* The Tignes-Val d’Isère link is closed;
* At least two of the following ski lifts are closed: the Brévières gondola, the Tovière gondola, the Tichot chairlift, and the Paquis chairlift, these installations being hereinafter referred to as the "Key Lifts";
* And if the duration of the closure of the Tignes-Val d’Isère link, as well as each of the Key Lifts concerned, exceeds four consecutive hours.

**During the summer**, as well as during the "pre-opening", "opening", preview, "closing" periods, and during the first week of the winter period, the right to compensation is open if, during a single day:

* The closed ski lifts represent at least 75% of the power moment (moment de puissance) of all the ski lifts operated by ALTTA, it being specified that the power moment of each ski lift is displayed at the Points of Sale;
* And if each ski lift to which the Transport Ticket gives access experienced a cumulative closure of more than four hours during that day.

#### b) Possible forms of compensation

When the above conditions are met, the Customer can choose between three forms of compensation:

**1. The attribution of a new Transport Ticket**
The new Transport Ticket is granted for a duration equivalent to the number of days during which the operational interruption was recorded under the conditions provided above during the validity period of the initial Ticket.

* If the interruption occurs during the winter or preview period, the new Transport Ticket takes effect at the end of the validity of the initial Ticket or, if that date is later, from the resumption of ski lift operations.
* If the interruption occurs during the summer or the "opening" period, the new Transport Ticket can be used freely until the end of the summer or the "opening" period concerned.

**2. The refund of a sum calculated according to the period of interruption**
During the summer, "pre-opening", "opening", preview, the first week of the winter period, and "closing" periods, the amount refunded corresponds to the daily value of the Transport Ticket multiplied by the number of days of interruption meeting the conditions provided above.

During the winter, the refund is calculated differently according to the number of Key Lifts closed under the required conditions:

* 40% of the daily value of the Transport Ticket in the event of the closure of two Key Lifts;
* 60% of this daily value in the event of the closure of three Key Lifts;
* 100% of this daily value in the event of the closure of four Key Lifts.

The total amount of the refund corresponds to the sum of the compensations due for each of the days concerned during the validity period of the Transport Ticket.

**3. The issuance of a voucher**
The Customer may also opt for a voucher for an amount calculated according to the same rules as those applicable to refunds. This voucher is valid until August 31, 2026.

#### c) Determination of the daily value

The daily value of the Transport Ticket means the public rate applicable for one day, on the day of the interruption, based on:

* The domain(s) covered by the Ticket;
* And the pricing category of the beneficiary, namely adult, child, or senior.

When the Customer has benefited from a reduced rate linked to age or a disability situation, the daily value is calculated based on this reduced rate.

When the Customer has benefited from a price discount due to the simultaneous purchase of four to seven Transport Tickets, a flat sum of 10 euros per Transport Ticket is deducted from the compensation amount.

The reference daily value appears on ALTTA's pricing charts. Where applicable, the table of numerical examples must be updated based on the ALTTA rates applicable to the season concerned.

#### d) Application procedures

If the Customer wishes to obtain a postponement of validity in the form of a new Transport Ticket, they must present themselves at a Point of Sale with the original Transport Ticket and the corresponding Proof of Order.

In all other cases, the request must be sent to ALTTA at the contact details mentioned in Article 19, accompanied by the Proof of Order within one month following the occurrence of the event. The compensation will then take place at the latest within four months following receipt of all supporting documents. Only tickets acquired and paid for directly by customers from ALTTA can give rise to compensation. The compensations provided for herein are full and final settlement for ALTTA and exclude any other compensation.

### 12.4 Case of a Transport Ticket remaining completely unused

When a Transport Ticket purchased from ALTTA has not been used at all, for a reason other than those referred to in Articles 12.2 and 12.3, the Customer may request:

* Either the postponement of the Transport Ticket, provided that this postponement does not entail any modification of the applicable price;
* Or the issuance of a voucher valid until August 31, 2026;
* Or the refund of the Transport Ticket.

Any Transport Ticket presented at least once at a control gate is deemed used. In this scenario, it can no longer open the right to postponement or refund under this article.

To obtain a postponement, the Customer must present the Transport Ticket concerned as well as the corresponding Proof of Order at a Point of Sale.

To obtain a refund, they must send a request to ALTTA at the contact details mentioned in Article 19, accompanied by the Proof of Order.

### 12.5 Cancellation of an Activity at ALTTA’s initiative

When an Activity ordered from ALTTA is canceled by the latter, the Customer can choose between:

* The postponement of the Activity;
* Or the refund of the sum paid.

The request for postponement is made at a Point of Sale, upon presentation of the Proof of Order.

The request for a refund must be sent to ALTTA at the contact details mentioned in Article 19, accompanied by the Proof of Order.

## ARTICLE 13. ABSENCE OF RIGHT OF WITHDRAWAL AND SPECIFIC RIGHTS TO WAIVE

Transport Tickets and access tickets to Activities offered by ALTTA constitute services for which the Customer does not benefit from the right of withdrawal provided for by the French Consumer Code, when the purchase is made remotely on the Website or via a Ticket Machine.

Conversely, when an Insurance policy is purchased, the Customer may, in certain cases, have a right to waive under the conditions provided for by the French Insurance Code.

Thus, a first right to waive can be exercised within fourteen days from subscription, in accordance with the provisions of Article L. 112-2-1, II, of the Insurance Code, provided that the Insurance was purchased remotely, for purposes outside any professional activity, for a coverage period of at least one month, and that the contract has not been fully executed at the express request of the Customer.

The Customer may also benefit from the right to waive provided for by Article L. 112-10 of the Insurance Code, which can be exercised within thirty days from subscription, provided that the Insurance was concluded for non-professional purposes and that the contract has not been fully executed or that no claim has yet been filed.

The specific terms for exercising these rights, as well as their effects, are specified in the contractual documents and on the insurance partner's website, notably [https://www.carreneige.com](https://www.carreneige.com), subject to the maintenance of this offer.

Furthermore, when the Customer has opted for the payment facility provided for in Article 7.3, they have a period of fourteen calendar days from the date of the order to waive it. This waiver must be notified directly to the provider concerned, by email sent to the following address: support@getalma.eu.

## ARTICLE 14. LIABILITY AND VERIFICATIONS INCUMBENT UPON THE CUSTOMER

The Customer remains solely responsible for the choice of products and services they purchase from ALTTA. It is up to them, prior to any use, to ensure that the selected Transport Ticket, Activity, or Insurance effectively corresponds to their needs as well as those of the person who will be the beneficiary or user. It is also their responsibility to verify the compliance of their purchase immediately upon ordering or delivery of the ticket.

Access to certain ski lifts or participation in certain Activities may be subject to compliance with specific conditions relating in particular to the age, physical condition, or ability of the user. These limitations or restrictions are brought to the public's attention at Points of Sale, on the Website, and, where applicable, at the boarding point of the facilities concerned.

ALTTA cannot be held liable when a Transport Ticket, an Activity, or an Insurance policy proves to be unsuited to the situation, expectations, or constraints of the Customer, the user of the Transport Ticket, the participant in the Activity, or the beneficiary of the Insurance.

Similarly, ALTTA cannot be held liable if the Customer is unable to finalize their order on the Website or on a Ticket Machine before the expiry of a specific offer or deadline, notably due to unavailability or malfunction of the Website, the Ticket Machine, the payment system, or a refusal of authorization from the Customer's banking institution.

## ARTICLE 15. POSSIBILITY OF REFUSAL OF SALE

ALTTA may refuse to issue a Transport Ticket when it appears, at the time of purchase, that the sale would be of a nature to create a risk to the safety of persons or the preservation of the equipment operated.

Such a refusal can only occur if the circumstances cumulatively establish:

* That the Customer's behavior, particularly in the event of manifest intoxication, suspicion of intoxication, violence, or similar behavior, is likely to compromise their own safety, that of other users, that of ALTTA staff, or the integrity of the facilities;
* That the requested Transport Ticket can be used immediately;
* And that the Customer intends to be the user themselves.

In this scenario, ALTTA reserves the right not to proceed with the sale.

## ARTICLE 16. PERSONAL DATA

As part of the marketing of its Transport Tickets and access tickets to Activities, ALTTA is required to collect and process personal data. Depending on the operations concerned, ALTTA acts as a data controller or, where applicable, as a joint data controller with the providers or entities concerned.

The purposes, methods, and conditions for implementing these processing operations are specified in ALTTA’s personal data protection policy, which can be viewed on the Website as well as at Points of Sale.

Any person concerned by the processing of personal data has, under the conditions provided for by the applicable regulations, a right of access to data concerning them, a right to rectification, a right to erasure, a right to restriction of processing, as well as a right to object.

These rights can be exercised directly with ALTTA, using the contact details mentioned in Article 19.

You also have the right to lodge a complaint with a supervisory authority. Finally, you have the right to define directives regarding the fate of your personal data after your death.

## ARTICLE 17. ACCESS TO TERMS OF SALE AND RETENTION OF CONTRACTUAL ELEMENTS

The Customer may, at any time, request a copy of these General Terms and Conditions of Sale.

When an order has been concluded electronically, the Customer may also request the transmission of the contractual elements relating to it, namely the details of the order concerned as well as the version of the General Terms and Conditions of Sale applicable on the date of its conclusion.

This communication can be requested for a duration of:

* Five years from the order when its amount is less than 120 euros, all taxes included;
* Ten years from the order when its amount is equal to or greater than 120 euros, all taxes included.

Any request made under this article must be addressed to ALTTA at the contact details mentioned in Article 19.

## ARTICLE 18. INFORMATION REGARDING ONLINE ORDERS

For any Transport Ticket order placed on the Website, the Customer may request any useful information from ALTTA regarding its tracking or processing.

This request must be sent by email to the following address: contact@altta.fr.

## ARTICLE 19. CONTACT METHODS, REQUESTS, AND CLAIMS

Requests and claims sent by the Customer must be directed to the competent contact person according to their subject matter.

* Regarding questions relating to the **processing of personal data**, the Customer may contact ALTTA either by post at the following address: 238 Boucle du Rosset – 73321 TIGNES FRANCE, or by email at the following address: privacy@altta.fr.
* For any request relating to **payment in multiple installments**, the Customer must contact the provider concerned directly, the company Alma, via its online support accessible at the following address: [https://support.getalma.eu](https://support.getalma.eu).
* The Customer may also obtain any information relating to the **National File of Irregular Checks (FNCI)** as well as exercise, where applicable, their rights of access to data concerning them directly with the Banque de France.
* **All other requests, disputes, or claims** falling within the commercial relationship with ALTTA must be transmitted within a period of two months from the event giving rise to the claim. They can be sent either through the website skipass-tignes.com, or, failing that, by post to the following address: ALTTA - 238 Boucle du Rosset – 73321 TIGNES FRANCE.

When a claim concerns the non-compliance of a Transport Ticket or an access ticket to an Activity delivered to the Customer, it must imperatively be formulated before any first use of the ticket concerned. For any other claim, the two-month period mentioned above applies.

When the Customer intends to activate the guarantees attached to an Insurance policy purchased under these terms, it is their responsibility to address the insurer or the competent management body directly. Unless expressly stipulated otherwise, ALTTA is not competent to investigate this type of request.

## ARTICLE 20. APPLICABLE LAW – DISPUTE RESOLUTION

In the event that these GTC are drawn up in several languages, it is expressly understood that the French version of these GTC is the only authentic version.

These GTC are subject, both for their interpretation and their implementation, to French law.

Any claim must be addressed, first of all, to the SOCIETE ALTTA within a period of 1 month following the occurrence of the event at the origin of said claim, without prejudice to legal avenues and deadlines for taking legal action, at the following address: ALTTA, 238 Boucle du Rosset, 73321 TIGNES FRANCE.

In the absence of a satisfactory response within the period mentioned above, you may resort to a conventional mediation procedure or any other alternative dispute resolution method, and notably by having recourse, free of charge:

* When the dispute concerns the **facility of payment in multiple installments**, the Customer may refer the matter to the Consumer Mediator of AFEPAME, under the conditions and according to the terms specified on the website www.mediateur-consummation-afepame.fr.
* Within a period of one year from your claim, to the **Tourism and Travel Mediator** via their website [http://www.mtv.travel](http://www.mtv.travel) or by post to the following address: MTV Médiation Tourisme Voyage - Service dépôt des saisines, CS 30958, 75383 Paris cedex 08, France.

In the absence of an amicable solution, the Customer retains the possibility to seize the competent jurisdiction under the conditions provided for by French law. They may thus bring the case either before one of the courts territorially competent in application of the Code of Civil Procedure, or before the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.

## ARTICLE 21. DATE OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale take effect from **JUNE 01, 2026**.

## ARTICLE 22. EVOLUTION OF THE GENERAL TERMS AND CONDITIONS OF SALE

ALTTA reserves the right to adapt, supplement, or modify these General Terms and Conditions of Sale at any time.

## ARTICLE 23. INFORMATION REGARDING GREENHOUSE GAS EMISSIONS

In accordance with applicable disclosure obligations, ALTTA brings to the attention of Users the data relating to greenhouse gas emissions associated with the use of ski lifts during the winter season.

As an indication, emissions are evaluated as follows:

* 32.086 g CO₂e for a one-day Transport Ticket giving access to the ski lifts of the Tignes and Val d’Isère domains, equivalent to a car journey of 0.229 km;
* 27.894 g CO₂e for a one-day Transport Ticket giving access to the ski lifts of the Tignes domain only, equivalent to a car journey of 0.199 km;
* 192.518 g CO₂e for a six-day Transport Ticket giving access to the ski lifts of the Tignes and Val d’Isère domains, equivalent to a car journey of 1.375 km;
* 167.363 g CO₂e for a six-day Transport Ticket giving access to the ski lifts of the Tignes domain only, equivalent to a car journey of 1.195 km.

The automobile equivalence used for these calculations is based on the following: diesel vehicle, 140 g/km, class C, current average.

It is furthermore specified that the energy used for the operation of the ski lifts under ALTTA is 100% from a renewable source, based on an estimated emission of 6 g CO₂e/kWh. The same applies to the energy used by the ski lifts operated by ALTTA, also considered 100% renewable, according to the same emission base of 6 g CO₂e/kWh.

For any additional information relating to these data, the User may contact: contact@altta.fr.