GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale (hereinafter the “GTC”) define the contractual framework applicable to the services marketed by SPL ALTTA – Alliance Locale pour la Transition des Territoires d’Altitude (hereinafter “ALTTA”), in connection with the operation of the services, equipment and activities falling within its scope of intervention.

They govern the relationship between ALTTA and any natural person acting for purposes outside their professional activity (hereinafter the “Customer”) when such person carries out, directly or indirectly through the authorised sales channels, one of the following transactions:

These GTC are intended to apply to all of these services, subject, where applicable, to specific terms applicable to certain offers or certain marketing channels.

The Customer declares having read these General Terms and Conditions of Sale and having accepted them prior to their immediate purchase or the placing of their order.

As these General Terms and Conditions of Sale may be subject to subsequent amendments, the version applicable to the Customer’s purchase is the one in force on the date of the immediate purchase or the placing of the order.

The immediate purchase or the placing of the order by the Customer constitutes unreserved and unconditional acceptance of these General Terms and Conditions of Sale, which are accessible at any time on the website www.skipass-tignes.com.

ARTICLE 1. INFORMATION RELATING TO ALTTA

ALTTA is a local public company governed by French law, with share capital of EUR 27,500.00, registered with the Trade and Companies Register under number 940 025 752, and whose intra-Community VAT number is: FR51940025752.

Its contact details are as follows:

ARTICLE 2. RULES APPLICABLE TO TRANSPORT TICKETS, ACTIVITIES AND INSURANCE

ALTTA offers for sale tickets granting access to its transport installations, activities organised or marketed as part of its operations, as well as, where applicable, optional insurance linked to these services.

The Customer may consult the details of these offers, their essential characteristics, their conditions of access and, more broadly, the terms enabling them to benefit therefrom, at the points of sale operated by ALTTA (hereinafter the “Points of Sale”), at or near the automatic vending machines (hereinafter the “Vending Machines”), as well as on the website www.skipass-tignes.com (hereinafter the “Website”).

Where insurance is offered, such insurance is subject to the general terms and conditions of sale of the companies ALBINGIA and MUTUAIDE ASSURANCES, accessible to the Customer through the insurance partner’s website: https://www.carreneige.com.

The products and services marketed by ALTTA are attached to a specific operating season. Their validity is assessed, depending on the case, for the whole of that season or solely for the period covered by the offer subscribed to. In this respect, the so-called “pre-opening”, “opening”, preview, winter and “closing” phases are deemed to belong to one and the same season. The corresponding dates are those appearing on the pricing documents and information materials issued by ALTTA.

Unless expressly stated otherwise, any Transport Ticket valid for several days is understood as conferring a right of use over consecutive days.

The Activities marketed by ALTTA are offered exclusively for a specific date. Where an Activity requires, in order to access or take part in it, the use of one or more ski lifts operated by ALTTA, the Customer remains solely responsible for holding a suitable Transport Ticket. Where applicable, such ticket must be purchased separately and may not be regarded as included in the price of the Activity, unless stated otherwise.

The insurance offered by ALTTA may only be subscribed to in addition to a Transport Ticket. It may be added either at the time of purchase of that ticket or subsequently, during its validity period. However, where the subscription takes place after the initial purchase, it may only be carried out at a Point of Sale. Accordingly, no additional insurance subscription may be made on the Website or at a Vending Machine after the Transport Ticket has been issued. The cover only takes effect from the time of actual subscription and may not cover any prior situation.

ARTICLE 3. MARKETING TERMS BY SALES CHANNEL

ALTTA’s offers are marketed through several distribution channels, namely the Points of Sale, the Website and the Vending Machines. However, not all of the products and services offered by ALTTA are necessarily available on each of these channels.

Transport Tickets are offered for sale at the Points of Sale. Some of them may also be purchased remotely on the Website or directly at the Vending Machines, depending on the nature of the ticket concerned and the marketing terms adopted by ALTTA.

Activities are, unless otherwise specified, marketed at a Point of Sale or at a Vending Machine. Where a specific activity is subject to particular arrangements, ALTTA may also open booking or purchase for it on the Website. This is notably the case for the “sledging” activity, if it is maintained in ALTTA’s commercial offer, which may then be offered on the Website, at a Point of Sale and at the Vending Machine located at the chalet dedicated to this activity.

The Insurance associated with Transport Tickets may, where offered, be subscribed to at the Points of Sale, on the Website or by means of the Vending Machines, under the conditions set out in these General Terms and Conditions of Sale.

ALTTA reserves the right to limit certain offers to a specific sales channel. Some Transport Tickets, Activities or Insurance may be available exclusively at a Point of Sale, online or at a Vending Machine, without this difference in channel affecting their own validity once the order has been duly placed.

ARTICLE 4. PLACING AN ORDER ONLINE OR AT A VENDING MACHINE

4.1 Rules applicable to both sales channels

Orders placed through the Website or a Vending Machine are subject to a paperless procedure allowing the Customer to select the desired products, check their contents, then confirm the purchase after accepting these General Terms and Conditions of Sale and completing payment.

As part of this process, the Customer selects the Transport Ticket(s) they wish to purchase and may, where applicable, add one or more Insurance policies. It is then their responsibility to check the summary of their order, make any useful amendments before final validation, then, if necessary, create a personal account or log in to their area using their credentials. The Customer also specifies the manner in which the Transport Tickets are to be delivered to them before proceeding with payment of their order.

For any order placed on the Website or at a Vending Machine, a single purchase may not concern more than seven Transport Tickets.

The order is only definitively formed once the corresponding price has been collected. In the case of cash payment, conclusion of the sale is contingent on full payment of the amount due at the time of the order. Where the Customer benefits from instalment payment, the sale is only concluded upon receipt of the first instalment.

4.2 Purchases on the Website

4.2.1 Orders

The Customer places their order on the Website.

It is specified that any order placed on the Website is an order with an obligation to pay.

Any order constitutes acceptance of the description of the Transport Tickets, Activities or Insurance and of the prices in force on the day of the order.

To place an order online on the Website, the Customer must:

— fill their basket with one or more Products;

— identify themselves with their email if they already have a Customer Account, or create a Customer Account;

If the Customer holds a rechargeable magnetic media number, they confirm the media numbers with the card numbers on the skiers page (so-called reloading order).

By ticking the box “I certify that I have read the terms of sale” and then clicking the “validate” icon, the customer validates their order.

The summary of the ordered products is then displayed, showing the total order amount including VAT and details of any additional charges such as shipping costs.

After checking this summary, the customer confirms their order by clicking the icon of the payment method they wish to use to pay for their order, which takes them to payment.

This click constitutes unreserved acceptance of these terms of sale and of the general terms of use, and final confirmation of the order by the customer.

Where an order initiated on the Website is not completed within thirty minutes of the selected products being displayed, the items in the basket are automatically removed. The Customer is however informed that, in the absence of a page refresh, these products may still appear visually in their basket, without such appearance alone guaranteeing their availability or the maintenance of the price initially displayed. After this period, ALTTA cannot therefore guarantee either the retention of the offer or that of the price.

The order will only be definitively recorded upon the final validation of the order summary screen.

4.2.2 Order confirmation

After receiving payment authorisation, ALTTA sends the customer a confirmation of acceptance of the order by email.

This order confirmation specifies the exact amount invoiced, the indication of the products ordered and their quantity, the order delivery terms, and refers to these Terms of Sale. This acknowledgement of receipt constitutes acceptance of the order by ALTTA and validates the transaction. The Customer accepts that the order recording systems constitute proof of the purchase and of its date. By keeping this email and/or printing it, the Customer holds proof of their order, which ALTTA recommends they retain.

The ticket will be activated automatically upon the customer’s first passage at the hands-free access gates on the first day of validity of the transport ticket.

ARTICLE 5. IDENTIFICATION OF THE HOLDER BY PHOTOGRAPH

The issuance of a Transport Ticket valid for all the days of the season is accompanied by the submission, by the Customer, of a photograph enabling identification of the person who will use it.

This photograph must be recent, a true likeness and consistent with the conventions of an identity photo. It must show the holder facing forward and may not show them wearing headwear or tinted glasses.

ARTICLE 6. PRICES AND PRICING CONDITIONS

The prices applicable to the Transport Tickets, Activities and Insurance marketed by ALTTA are made known to the public at the Points of Sale, on the Website and at the Vending Machines. They are expressed in euros, inclusive of all taxes, according to the VAT in force on the day of the immediate purchase.

The prices in force are those displayed or communicated by ALTTA at the time of purchase or booking.

Unless expressly stated otherwise, the price paid for an Activity does not include the cost of the Transport Ticket that may be necessary to access the location where the Activity takes place or to take part in it. It is therefore the Customer’s responsibility to check, before placing any order, whether they must additionally purchase a suitable Transport Ticket.

Reductions or free entry are offered to various categories of persons according to the terms available at the points of sale and upon presentation, at the time of purchase, of documents justifying the pricing advantage. No photocopy of supporting documents will be accepted. No reduction or free entry will be granted after the purchase. The age of the customer to be taken into account will be that on the first day of validity of the ticket to be issued or the date of the Activity concerned.

Unless otherwise stated, pricing advantages may not be combined with each other or with any other advantage of the same nature.

In any event, the user of the Transport Ticket or the participant in the Activity must be able to present this supporting document on first request throughout the validity period of the ticket or during the Activity, regardless of the channel through which the purchase was made.

Unless otherwise specified in the offer concerned, the price of Activities includes the equipment necessary for their practice.

ARTICLE 7. PAYMENT CONDITIONS

7.1. General rules of payment

The price is payable in cash, in full on the day of the immediate purchase of the ticket.

Save for any specific arrangement expressly provided for by ALTTA, any order for a Transport Ticket, Activity or Insurance must be paid in euros.

Any charges levied by the Customer’s bank, in particular in respect of bank commissions or currency conversion transactions, remain their sole responsibility.

Where the corresponding service is offered by ALTTA, the Customer may however choose, for purchases made at the Points of Sale or on the Website, to pay in a currency other than the euro via a dynamic currency conversion solution (DCC – Dynamic Currency Conversion).

7.2. Payment methods accepted by sales channel

The accepted payment methods vary depending on the channel used for the purchase.

At the Points of Sale, payment may be made by bank card, in particular Carte Bleue, Visa, Mastercard and American Express, by cash payment within the legal limits, by printed ANCV “Classic” holiday vouchers, by credit notes issued by ALTTA that are still valid, as well as by paperless payment solutions such as Google Pay or Apple Pay.

On the Website, the Customer may pay for their order by bank card, in particular Carte Bleue, Visa, Mastercard and American Express, by means of dematerialised ANCV “Connect” holiday vouchers, by use of a valid ALTTA credit note, as well as by Google Pay or Apple Pay.

At the Vending Machines, only payments by bank card are accepted, in particular Carte Bleue, Visa, Mastercard and American Express, as well as, where applicable, valid credit notes issued by ALTTA.

Contactless payment by bank card may be offered at the Points of Sale and at the Vending Machines.

No change can be given on holiday vouchers or gift vouchers.

The use of several payment methods for a single transaction is only permitted for purchases made at the Points of Sale or on the Website.

ALTTA may not be held liable for the temporary unavailability of a payment method where such unavailability results from a technical incident.

7.3. Instalment payment

By way of exception, for certain orders placed on the Website, ALTTA may allow the Customer to benefit from payment in three or four instalments free of charge, in the form of a credit, subject to the cumulative compliance with the following conditions:

Where the Customer opts for payment in three instalments, a first deduction corresponding to one third of the total order amount is made at the time of purchase. The second third is deducted one month later from the same bank card, then the balance one month after this second deduction.

Where the Customer opts for payment in four instalments, a first quarter of the total amount is debited when the order is placed. A second quarter is then deducted one month later, a third quarter the following month, then the balance one month after the third deduction, always from the bank card used when the order was placed.

To access this payment method, the Customer must select the corresponding option during the purchase process and accept the general terms of service of the provider concerned, namely the company Alma. Instalment payment is then managed by means of the secure Alma platform.

It is the Customer’s responsibility to ensure that the limit authorised by their bank allows each of the planned deductions to be carried out.

The Customer retains the right to waive instalment payment under the conditions set out in Article 13. In that event, payment of the order again becomes immediately due in cash.

Where an order is cancelled under the conditions set out in these General Terms and Conditions of Sale, the instalment payment arrangement becomes void and the sums already paid by the Customer are refunded to them.

ARTICLE 8. ISSUANCE AND RETENTION OF THE ORDER RECEIPT

Any purchase of Transport Tickets or any paid booking of an Activity gives rise to the issuance of a document attesting to the order placed by the Customer (hereinafter the “Order Receipt”).

The form of this receipt depends on the sales channel used. Where the order is placed on the Website, the Order Receipt consists of the confirmation email sent to the Customer.

Where it is placed at a Point of Sale, the receipt may be sent electronically; if the Customer does not wish to receive it by email, a printed version is given to them. In the case of a purchase at a Vending Machine, the Customer may opt either for the order confirmation message to be sent by email, or for a receipt to be printed immediately by the Vending Machine.

The Order Receipt constitutes the reference document enabling the Customer to provide proof of their purchase, in particular in the event of an inspection, a replacement request, a complaint or a compensation request.

It is the Customer’s responsibility to retain this document throughout the validity period of the Transport Ticket or Activity concerned. Where a compensation request or a complaint is made to ALTTA, the Order Receipt must be retained until the complete resolution of that request.

In the case of insurance purchase, only the receipt is authoritative.

ARTICLE 9. ISSUANCE MEDIUM AND TERMS OF DELIVERY OF TRANSPORT TICKETS

The ticket consists of a rechargeable medium on which a transport ticket is recorded.

Unless otherwise specifically provided, the medium is given to the Customer at no additional charge when the Transport Ticket is purchased.

The terms of delivery of this medium vary depending on the channel through which the order was placed.

Where a Transport Ticket or an Activity access ticket is purchased directly at a Point of Sale, the card is given to the Customer immediately.

Where the purchase is made on the Website, except in the reloading scenario provided for in Article 10, the card is delivered according to the nature of the Transport Ticket ordered. For a Transport Ticket valid for all the days of the season, collection must be made at a Point of Sale, no earlier than seventy-two hours after confirmation of the order. The Customer must then present the order confirmation as well as proof of identity. For a Transport Ticket valid for a limited period of the season, collection may be made either at a Vending Machine using the QR code on the confirmation email, or at a Point of Sale upon presentation of the order number stated in that same email.

Where a Transport Ticket is purchased directly at a Vending Machine, the card is delivered without delay by that equipment.

It is the Customer’s responsibility to check, when the Transport Ticket or Activity access ticket is delivered, that the medium delivered does indeed correspond to the order placed.

The user must carry their ticket and the corresponding proof of sale on each outing on the area.

To allow the transmission of the encoded information when passing through the control gates, the ticket must be carried on the left side and kept away from a mobile telephone, keys and any form of packaging composed even partially of aluminium.

Under no circumstances may two tickets be used simultaneously, even if one of them has expired. This strict rule also applies to tickets with non-consecutive and non-dated days: ALTTA cannot be held liable for the simultaneous activation of several tickets held on the same day by the same holder.

ARTICLE 10. REUSE OF THE MEDIUM AND RELOADING

The magnetic medium given to the Customer is not limited to a single use. It may be retained and reused for the subsequent purchase of one or more other Transport Tickets, which may be encoded successively on this same medium.

Reloading operations may be carried out by the Customer according to the terms offered by ALTTA, whether at a Point of Sale, on the Website or by means of the Vending Machines.

ARTICLE 11. CONDITIONS FOR AMENDING AND CANCELLING AN ORDER

Only orders placed on the Website may give rise to a right, free of charge, to an amendment or a cancellation under the conditions set out in this article.

The possibility of amending an order is strictly limited to certain elements. It may only concern the change of the validity date of a Transport Ticket or the change of the card medium on which that ticket is loaded. In any event, such an amendment may neither have the effect of modifying the initial validity period of the Transport Ticket, nor of postponing its use to a season different from that for which it was purchased.

Whether it is a request for amendment or a request for cancellation, it must reach ALTTA no later than the day before the first day of validity of the Transport Ticket concerned. Furthermore, no processing may take place if the Transport Ticket has already been used, even partially, including after the request has been sent by the Customer.

Any amendment request must be sent by email to the following address: contact@altta.fr. The Customer must imperatively include the reference of their order, as it appears in the confirmation message sent to them by email.

The cancellation terms differ depending on the payment method used when the order was placed. Where payment was made by Carte Bleue, Visa or Mastercard, the cancellation must be carried out directly by the Customer from their personal account on the Website. For any order paid by another payment method, the cancellation request must be submitted on the website www.skipass-tignes.com.

Any cancellation duly carried out entails the disappearance of the Transport Ticket concerned and, where applicable, of the Insurance attached to it. The total amount paid for the order is then refunded to the bank card used at the time of purchase, within fifteen days of receipt of the request. As the refund is made on the basis of the amount initially paid in euros, the consequences of any exchange rate variation between the date of payment and the date of refund remain borne by the Customer.

If, following the cancellation, the Customer wishes to obtain a new Transport Ticket, it is their responsibility to place a new order under the conditions set out in these General Terms and Conditions of Sale. They may, where applicable, reuse the same card medium as that used for the cancelled Transport Ticket.

ARTICLE 12. RULES APPLICABLE TO REFUNDS, POSTPONEMENTS AND COMPENSATION

12.1. General principle and framework for processing requests

Save in the cases expressly provided for in these General Terms and Conditions of Sale, no Transport Ticket, Activity or Insurance may give rise to a refund, even partial, to an exchange, to an extension of validity or to a postponement. This rule remains applicable where the inability to use the Transport Ticket or access an Activity results from unfavourable weather or snow conditions.

By way of exception, the Customer may:

No compensation request may be processed before the expiry of the validity period of the Transport Ticket concerned or before the end of the Activity concerned. Where the request is admissible and complete, compensation is provided within a maximum period of four months from receipt by ALTTA of all the documents necessary for its examination.

The arrangements provided for in this article are reserved for Transport Tickets and Activities purchased directly from ALTTA. Where a product has been purchased through a third party, it is the Customer’s responsibility to contact the relevant seller exclusively.

Where compensation takes the form of a refund, it is calculated on the basis of the price paid in euros. Consequently, any exchange rate variation that may exist between the date of purchase and the date of refund remains borne by the Customer.

12.2. Total closure of the ski lifts for health reasons by decision of the public authorities

Where a decision of the public authorities imposes, for health reasons, the total closure of the ski lifts operated by ALTTA for one or more whole days, the Customer may obtain a refund of:

The amount of the refund is determined in proportion to the number of days of administrative closure that occurred during the validity period of the Transport Ticket or during the period corresponding to the Activity concerned.

To assert this right, the Customer must send their request to ALTTA at the contact details mentioned in Article 19, enclosing the corresponding Order Receipt.

12.3. Interruption of ski lift operation for a cause other than an administrative health closure

a) Conditions for entitlement to compensation

Outside the case of closure decided by the public authorities for health reasons, compensation may be granted to the Customer where they have purchased from ALTTA a Transport Ticket valid for at least two consecutive days, excluding Transport Tickets valid for all the days of the season, and where an interruption of operation meeting the criteria below is observed for at least one day.

The conditions giving entitlement to compensation differ depending on the period considered.

During the winter, entitlement to compensation arises if, on the same day:

During the summer, as well as during the “pre-opening”, “opening”, preview and “closing” periods and during the first week of the winter period, entitlement to compensation arises if, on the same day:

b) Possible forms of compensation

Where the above conditions are met, the Customer may choose between three forms of compensation:

1. The award of a new Transport Ticket

The new Transport Ticket is granted for a period equivalent to the number of days during which the interruption of operation was observed under the conditions provided for above during the validity period of the initial Ticket.

2. The refund of an amount calculated according to the period of interruption

During the summer, the “pre-opening” period, the “opening” period, the preview period, the first week of the winter period and the “closing” period, the amount refunded corresponds to the daily value of the Transport Ticket multiplied by the number of days of interruption meeting the conditions provided for above.

During the winter, the refund is calculated differently according to the number of Structuring Lifts closed under the required conditions:

The total amount of the refund corresponds to the sum of the compensation due for each of the days concerned during the validity period of the Transport Ticket.

3. The issuance of a credit note

The Customer may also opt for a credit note in an amount calculated according to the same rules as those applicable to the refund. This credit note is valid until 31 August 2026.

c) Determination of the daily value

The daily value of the Transport Ticket means the applicable public price, for one day, on the day of the interruption, depending on:

Where the Customer has benefited from a reduced rate linked to age or to a disability, the daily value is calculated on the basis of that reduced rate.

Where the Customer has benefited from a price reduction due to the simultaneous purchase of four to seven Transport Tickets, a flat sum of EUR 10 per Transport Ticket is deducted from the compensation amount.

The reference daily value appears on ALTTA’s pricing schedules. Where applicable, the table of worked examples must be updated on the basis of the ALTTA prices applicable to the season concerned.

d) Request procedure

If the Customer wishes to obtain a postponement of validity in the form of a new Transport Ticket, they must present themselves at a Point of Sale with the original Transport Ticket and the corresponding Order Receipt.

In all other cases, the request must be sent to ALTTA at the contact details mentioned in Article 19, accompanied by the Order Receipt within one month following the occurrence of the event. Compensation will then be provided no later than within four months following receipt of all the supporting documents. Only tickets purchased and paid for directly by customers from ALTTA may give rise to compensation. The compensation provided for herein is discharging for ALTTA and exclusive of any other compensation.

12.4. Case of a Transport Ticket that has remained entirely unused

Where a Transport Ticket purchased from ALTTA has not been used at all, for a cause other than those referred to in Articles 12.2 and 12.3, the Customer may request:

Any Transport Ticket that has been presented at least once at a control gate is deemed used. In that event, it may no longer give rise to postponement or refund under this article.

To obtain the postponement, the Customer must present at a Point of Sale the Transport Ticket concerned as well as the corresponding Order Receipt.

To obtain the refund, they must send a request to ALTTA at the contact details mentioned in Article 19, accompanied by the Order Receipt.

12.5. Cancellation of an Activity at ALTTA’s initiative

Where an Activity ordered from ALTTA is cancelled by the latter, the Customer may choose between:

The postponement request is made at a Point of Sale, upon presentation of the Order Receipt.

The refund request must be sent to ALTTA at the contact details mentioned in Article 19, accompanied by the Order Receipt.

ARTICLE 13. ABSENCE OF A RIGHT OF WITHDRAWAL AND SPECIFIC RIGHTS OF CANCELLATION

The Transport Tickets and Activity access tickets offered by ALTTA constitute services for which the Customer does not benefit from the right of withdrawal provided for by the Consumer Code, where the purchase is made remotely on the Website or at a Vending Machine.

However, where Insurance is subscribed to, the Customer may, in certain cases, benefit from a right of cancellation under the conditions provided for by the Insurance Code.

Thus, a first right of cancellation may be exercised within fourteen days of subscription, in accordance with the provisions of Article L. 112-2-1, II, of the Insurance Code, provided that the Insurance was subscribed to remotely, for purposes unrelated to any professional activity, for a cover period of at least one month, and that the contract has not been fully performed at the express request of the Customer.

The Customer may also benefit from the right of cancellation provided for by Article L. 112-10 of the Insurance Code, which they may exercise within thirty days of subscription, where the Insurance was concluded for non-professional purposes and where the contract has not been fully performed or where no guarantee has yet been called upon.

The practical terms for exercising these rights, as well as their effects, are specified in the contractual documents and on the insurance partner’s website, in particular https://www.carreneige.com, subject to the maintenance of this offer.

Furthermore, where the Customer has opted for the payment facility provided for in Article 7.3, they have a period of fourteen calendar days from the date of the order to waive it. This waiver must be notified directly to the provider concerned, by email sent to the following address: support@getalma.eu.

ARTICLE 14. LIABILITY AND CHECKS INCUMBENT ON THE CUSTOMER

The Customer remains solely responsible for the choice of products and services they purchase from ALTTA. It is their responsibility, before any use, to ensure that the Transport Ticket, Activity or Insurance selected does indeed correspond to their needs as well as to those of the person who will be the beneficiary or user thereof. It is also their responsibility to verify, as soon as the ticket is ordered or delivered, the conformity of their purchase.

Access to certain ski lifts or participation in certain Activities may be subject to compliance with specific conditions relating in particular to the age, physical condition or fitness of the user. These limitations or restrictions are made known to the public at the Points of Sale, on the Website and, where applicable, at the boarding point of the installations concerned.

ALTTA may not be held liable where a Transport Ticket, an Activity or Insurance proves to be unsuited to the situation, expectations or constraints of the Customer, the user of the Transport Ticket, the participant in the Activity or the beneficiary of the Insurance.

Likewise, ALTTA may not be held liable if the Customer is unable to finalise their order on the Website or at a Vending Machine before the expiry of a specific offer or deadline, in particular due to an unavailability or malfunction of the Website, the Vending Machine, the payment device, or a refusal of authorisation from the Customer’s bank.

ARTICLE 15. POSSIBILITY OF REFUSING A SALE

ALTTA may refuse the issuance of a Transport Ticket where it appears, at the time of purchase, that the sale would be likely to create a risk to the safety of persons or to the preservation of the equipment operated.

Such a refusal may only occur if the circumstances make it possible to establish cumulatively:

In that event, ALTTA reserves the right not to proceed with the sale.

ARTICLE 16. PERSONAL DATA

In connection with the marketing of its Transport Tickets and Activity access tickets, ALTTA is required to collect and process personal data. Depending on the operations concerned, ALTTA acts as data controller or, where applicable, as joint controller with the providers or entities concerned.

The purposes, methods and conditions for implementing these processing operations are specified in ALTTA’s personal data protection policy, available on the Website as well as at the Points of Sale.

Any person concerned by the processing of personal data has, under the conditions provided for by the applicable regulations, a right of access to the data concerning them, a right of rectification, a right to erasure, a right to restriction of processing as well as a right to object.

These rights may be exercised directly with ALTTA, at the contact details mentioned in Article 19.

You also have the right to lodge a complaint with a supervisory authority. Finally, you have the right to set out directives regarding the fate of your personal data after your death.

ARTICLE 17. ACCESS TO THE TERMS OF SALE AND RETENTION OF CONTRACTUAL ELEMENTS

The Customer may, at any time, request a copy of these General Terms and Conditions of Sale.

Where an order has been concluded electronically, the Customer may also request the transmission of the contractual elements relating thereto, namely the details of the order concerned as well as the version of the General Terms and Conditions of Sale applicable on the date of its conclusion.

Such communication may be requested for a period of:

Any request made under this article must be sent to ALTTA at the contact details mentioned in Article 19.

ARTICLE 18. INFORMATION RELATING TO ORDERS PLACED ONLINE

For any order for a Transport Ticket placed on the Website, the Customer may request from ALTTA any useful information relating to its tracking or processing.

This request must be sent by email to the following address: contact@altta.fr.

ARTICLE 19. CONTACT TERMS, REQUESTS AND COMPLAINTS

Requests and complaints sent by the Customer must be directed to the relevant contact according to their subject matter.

Regarding questions relating to the processing of personal data, the Customer may contact ALTTA either by post at the following address: 238 Boucle du Rosset – 73321 TIGNES FRANCE, or by email at the following address: privacy@altta.fr.

For any request relating to instalment payment, the Customer must contact the provider concerned directly, the company Alma, through its online support accessible at the following address: https://support.getalma.eu.

The Customer may also obtain any information relating to the National File of Irregular Cheques (FNCI) as well as exercise, where applicable, their rights of access to the data concerning them directly with the Banque de France.

All other requests, disputes or complaints relating to the commercial relationship with ALTTA must be sent within two months of the event giving rise to the complaint. They may be sent either through the website skipass-tignes.com, or, failing that, by post to the following address: ALTTA - 238 Boucle du Rosset – 73321 TIGNES FRANCE.

Where a complaint relates to the non-conformity of a Transport Ticket or an Activity access ticket given to the Customer, it must imperatively be made before any first use of the ticket concerned. For any other complaint, the two-month period mentioned above applies.

Where the Customer intends to invoke the guarantees attached to Insurance subscribed to under these terms, it is their responsibility to contact the insurer or the relevant managing body directly. Save for express stipulation to the contrary, ALTTA is not competent to handle this type of request.

ARTICLE 20. APPLICABLE LAW – DISPUTE RESOLUTION

In the event that these GTC are drawn up in several languages, it is expressly understood that the French version of these GTC is the only authoritative one.

These GTC are subject, both for their interpretation and their implementation, to French law.

Any complaint must be sent, in the first instance, to the COMPANY ALTTA within a period of 1 month following the occurrence of the event giving rise to the said complaint, without prejudice to the legal channels and time limits for taking legal action, at the following address: ALTTA, 238 Boucle du Rosset, 73321 TIGNES FRANCE.

Failing a satisfactory response within the period mentioned above, you may resort to a conventional mediation procedure or to any other alternative dispute resolution method, in particular by using, free of charge:

Where the dispute concerns the instalment payment facility, the Customer may refer the matter to the AFEPAME Consumer Mediator, under the conditions and according to the terms specified on the website www.mediateur-consommation-afepame.fr.

Within one year of your complaint, to the Tourism and Travel mediator via its website http://www.mtv.travel or by post to the following address: MTV Médiation Tourisme Voyage - Service dépôt des saisines, CS 30958, 75383 Paris cedex 08, France.

In the absence of an amicable solution, the Customer retains the possibility of referring the matter to the competent court under the conditions provided for by French law. They may thus bring the matter either before one of the courts having territorial jurisdiction pursuant to the Code of Civil Procedure, or before the court of the place where they resided at the time of conclusion of the contract or of the occurrence of the harmful event.

ARTICLE 21. DATE OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale take effect from 01 JUNE 2026.

ARTICLE 22. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS OF SALE

ALTTA reserves the right to adapt, supplement or amend these General Terms and Conditions of Sale at any time.

ARTICLE 23. INFORMATION RELATING TO GREENHOUSE GAS EMISSIONS

In accordance with the applicable information obligations, ALTTA informs Users of the data relating to greenhouse gas emissions associated with the use of the ski lifts during the winter season.

As an indication, the emissions are assessed as follows:

The car equivalence used for these calculations is based on the following: diesel vehicle, 140 g/km, class C, current average.

It is further specified that the energy used for the operation of the ski lifts operated by SPL ALTTA comes 100% from a renewable source, on an estimated emission basis of 6 g CO₂e/kWh. The same applies to the energy used by the ski lifts operated by STVI, also considered 100% renewable, on the same emission basis of 6 g CO₂e/kWh.

For any further information relating to this data, the User may contact: contact@altta.fr.